NHTSA Complaint #10478650 — 2006 FORD ESCAPE HYBRID

MY 2006 FORD ESCAPE HYBRID CUT OFF THE COMBUSTION ENGINE WHILE TRAVELING DOWN A COUNTRY RD. WAS ABLE TO PULL OFF WITH DECLINING POWER IN THE ELECTRIC ENGINE. DISPLAY READ "PULL OVER SAFELY" AND NOTHING ELSE. I BROUGHT IT IN TO BOTH A FORD DEALERSHIP WHO REFERRED ME TO A TOYOTA DEALERSHIP BECAUSE THEY DIDN'T HAVE ANYONE WHO KNEW ABOUT HYBRID CARS. SINCE THE PROBLEM DID NOT OCCUR AT THE TIME I BROUGHT IT IN AND THERE WERE NO PROBLEMS SHOWING ON A DIAGNOSTIC TEST THEY COULD NOT DO ANYTHING. THE SUV HAS DONE THIS NUMEROUS TIMES SINCE AND SOMETIMES SHUTS OFF BOTH ENGINES IN THE MIDDLE OF THE HIGHWAY. I THOUGHT SPEED AND HARD DRIVING WERE THE PROBLEM WHICH IT TENDS TO HAPPEN MORE SO ON 45MIN OR GREATER DRIVES BUT HAS BEEN KNOWN TO DO THIS AT 15MPH IN RESIDENTIAL AREAS. VERY SCARY, ESPECIALLY ON CROWDED HIGH SPEED ROADS AS YOU CANNOT "PULL OVER SAFELY" WITH NEITHER MOTOR RUNNING. IF THEIR EXCUSE IS ITS A SAFETY FEATURE IT IS NOT VERY SAFE. I CONTACTED FORD VIA E-MAIL AND THEY WERE NICE ENOUGH TO REFER ME BACK TO THE ORIGINAL FORD DEALERSHIP AND SEND THE DEALERSHIP THE E-MAIL I HAD SENT TO THEIR CUSTOMER SUPPORT IN CONFIDENCE STATING I DID NOT TRUST THE DEALERSHIP AND THEY SHOULD INVESTIGATE THEIR PRACTICES (FOR PREVIOUS REASONS RELATING TO OTHER CAR ISSUES). SAW MANY POSTS IN FORUMS THAT THIS PROBLEM RELATES TO THE COOLING PUMP FOR THE ELECTRIC MOTOR. ORDERING A NEW COOLANT PUMP ONLINE AS I WILL NOT GO TO THE FORD (AS I SAW A POST ELOQUENTLY PUT) "STEALERSHIP". *TR