NHTSA Complaint #10478556 — 2012 FORD FOCUS

I BOUGHT MY 2012 FORD FOCUS HATCHBACK IN JULY OF 2011. ALMOST IMMEDIATELY I NOTICED PROBLEMS. THE PROBLEMS INCLUDED THE CAR ROLLING BACKWARDS ON HILLS, SPUTTERING WHEN STOPPED (LIKE AT A RED LIGHT), JUMPING UPON ACCELERATION, & BRIEFLY LOSING ACCELERATION WHILE THE RPM??S REVVED. I TOOK IT BACK TO THE DEALERSHIP & THEY TOLD ME THAT THE BACKWARDS ROLLING, REVVING & JUMPING OF THE ENGINE WAS A TRAIT OF THE CAR. I TOLD THEM IT WAS DANGEROUS DEPENDING ON WHERE I WAS WHEN THESE THINGS HAPPENED (FOR EXAMPLE, AT AN INTERSECTION OR IN STOP & GO TRAFFIC WITH A CAR IN FRONT OF ME). THEY ASSURED ME THAT THERE WAS NOTHING WRONG WITH THE CAR. ON OCTOBER 17, 2011, THE CAR BROKE DOWN. I PULLED OUT OF A PARKING LOT & PUSHED DOWN ON THE ACCELERATOR, AT FIRST THE CAR STARTED TO ACCELERATE, BUT ONCE IT GOT TO ABOUT 15/20 MPH, THE RPM??S BEGAN TO REV & THE CAR WOULD NOT ACCELERATE SO I TOOK MY FOOT OFF OF THE ACCELERATOR & THE CAR STOPPED REVVING. IF I HAD BEEN ON A HIGHWAY, THIS WOULD HAVE BEEN VERY DANGEROUS. MY CAR HAD TO BE TOWED TO THE DEALERSHIP. THEY REPROGRAMMED THE POWERTRAIN CONTROL MODULE & TRANSMISSION CONTROL MODULE. THE CAR WOULD THEN DRIVE, BUT THE ROLLING BACKWARDS ON HILLS, SPUTTERING WHEN STOPPED, JUMPING UPON ACCELERATION, & BRIEFLY LOSING ACCELERATION WHILE THE RPM??S REVVED STILL CONTINUED & AFTER SEVERAL TRIPS TO THEIR SERVICE DEPARTMENT, THE DEALERSHIP COULD STILL NOT FIX THESE ISSUES. I THEN RECEIVED A LETTER FROM FORD REFERENCING A CUSTOMER SATISFACTION PROGRAM 12B37 DATED MAY 2012. IT ACKNOWLEDGED THESE ISSUES SO I TOOK IT BACK TO THE DEALERSHIP. ALTHOUGH THEY REPROGRAMMED THE POWERTRAIN CONTROL MODULE, TRANSMISSION CONTROL MODULE AGAIN AS WELL AS THE ANTI-LOCK BRAKE SYSTEM, THE CAR CONTINUES TO HAVE THE SAME PROBLEMS. THESE PROBLEMS COULD POTENTIAL CAUSE A WRECK, INJURING MYSELF OR OTHERS AROUND ME. *TR