NHTSA Complaint #10478195 — 2005 TOYOTA PRIUS

I WAS MAKING A TURN AT LOW SPEED AND THE STEERING FAILED. THE STEERING WHEEL KEPT TURNING BUT THE WHEELS DID NOT. I TOOK THE CAR IN FOR SERVICE AND FOUND OUT THAT THE STEERING INTERMEDIATE SHAFT SPLINES WERE WORN. AS A SECONDARY ISSUE, THE FAILURE OF THE SHAFT SPLINES CAUSED UNIMPEDED ROTATION OF THE STEERING WHEEL WHICH SUBSEQUENTLY DAMAGED THE STEERING CLOCK SPRING. THE INTERMEDIATE SHAFT REPLACEMENT WAS COVERED IN TOYOTA SAFETY RECALL SSC-60C AND MY VEHICLE HAD (ACCORDING TO TOYOTA) THE NECESSARY WORK RECALL WORK DONE IN 2006. APPARENTLY THE RECALL WORK DID NOT FIX THE PROBLEM. TOYOTA ARGUES THAT THIS PART IS NO LONGER UNDER WARRANTY AND THEREFORE, NOT THEIR RESPONSIBILITY. I ARGUE THAT (A) IT WAS A RECALLED PART AND THE RECALL CLEARLY DID NOT FIX THE PROBLEM AND (B) THE FAILURE OF THE STEERING SHAFT IS A MAJOR, AND UNACCEPTABLE FAILURE OF THE VEHICLE. I THINK THAT IS IMPORTANT THAT (A) THE PUBLIC BE NOTIFIED OF THE INEFFICACY OF THE RECALL AND (B) THAT TOYOTA BE HELD RESPONSIBLE FOR THE FAILURE OF THIS PART. *TR