NHTSA Complaint #10478015 — 2012 BUICK LACROSSE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	10478015
Vehicle	2012 BUICK LACROSSE
Component	ENGINE
Date of Incident	July 25, 2009
Date Filed	September 30, 2012
Mileage	8,050 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

WE WERE ON I 35 TRAVELING ABOUT 70 MPH WHEN THE MOTOR SUDDENLY LOST ALL POWER. AFTER ABOUT 30 TO 45 SECONDS SOME POWER SEEMED TO COME BACK AND I WAS ABLE TO DRIVE THE CAR TO THE SERVICE ROAD. EXTERNAL TEMP. WAS 93 AND BUT THERE WAS NO WORKING AIR CON INSIDE THE CAR. I CALLED ONSTAR. THEY RAN A DIAGNOSIS AND SAID MY CAR WAS NOT WORKING PROPERLY AND SHOULD BE TAKEN TO THE DEALER. I STARTED TO DRIVE TO THE DEALERSHIP BUT THE CAR MOTOR STOPPED COMPLETELY. NO POWER OF ANY KIND. COULD NOT RESTART. COULD NOT MOVE. THE CAR HAD TO BE TOWED. THE DEALERSHIP DIAGNOSED THE PROBLEM AS A BROKEN SERPENTINE BELT. THEY SAID A RECALL WAS ISSUED 12 DAYS AFTER I BOUGHT THE CAR. I NEVER RECEIVED THE NOTICE. I HAVE WRITTEN TO BUICK AND TO GENERAL MOTORS AND REQUESTED AN EXPLANATION. NEITHER HAVE REPLIED. *TR

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