NHTSA Complaint #10477008 — 2012 HONDA CIVIC

PURCHASED MY CIVIC WITH DEFECTIVE WHEEL BEARING. I ONLY FOUND OUT ABOUT THIS, AFTER I PUT MY SELF IN DANGER WHEN A HONDA EMPLOYEE GUARANTEED THE PROBLEM WAS MINIMAL, IT WAS ONLY WORN TIRE NOISE AND I COULD DRIVE. I DROVE IT OUT OF THE STATE BACK AND FORTH, ON MY WAY BACK HOME I HAD TO STOP SEVERAL TIMES AS THE NOISE WAS PRETTY ANNOYING AND MY INSTINCTS WAS THAT I HAD TO STOP EVERY SO OFTEN UNTIL I TOOK IT TO ANOTHER HONDA DEALER. IT WAS THEN WHEN THEY SAID I SHOULD HAVE NEVER DRIVEN THIS CAR SO FAR AWAY, THE WHEEL BEARINGS WERE IN PRETTY BAD SHAPE. MY HUSBAND AND I WROTE A LETTER TO HONDA, ASKING THAT BETTER TRAINING WAS OFFERED TO EMPLOYEES GIVING WRONG ADVICE AND INSISTING WE HAD TO GET USED TO THE NOISE INSTEAD OF CARING FOR OUR SAFETY, BUT NOTHING HAPPENED AND WE NEVER HEARD FROM THEM. FIVE MONTHS LATER, THE SAME THING HAPPEN, WE TOOK IT TO THE CLOSEST HONDA AND WE WERE TOLD THE SAME OLD STORY, THE PROBLEM IS A WORN TIRE. NOW SINCE WE ARE FAMILIAR WITH THE NOISE, WE TOOK IT TO THE FIRST HONDA WHO FIXED IT THE FIRST TIME, AND THE PART WAS REPLACED AGAIN. IT IS VERY SCARY THAT HONDA IS SELLING CARS WITH DEFECTIVE PARTS, NOT JUST ANY PART, BUT WHEEL BEARINGS, PARTS THAT COULD GET YOU KILLED. I WONDER IF HONDA WILL DO ANYTHING ABOUT THIS, AND IF I THE MONEY I PAY EVERY MONTH FOR THIS CAR, WILL ALLOW ME TO DRIVE IN PEACE. *TR