NHTSA Complaint #10475303 — 2008 HEARTLAND CYCLONE

TL* THE CONTACT OWNS A 2008 HEARTLAND CYCLONE TRAILER. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED WHEN HE NOTICED THAT THE PASSENGER SIDE FRONT WHEEL WAS LEANING INWARD. THE CONTACT DIAGNOSED THAT THE FAILURE WAS A BROKEN LEAF SPRING. THE VEHICLE WAS NOT TAKEN TO A MECHANIC. THE VEHICLE WAS REPAIRED BY THE CONTACT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 5,000 AND THE CURRENT MILEAGE WAS 6,000. ..UPDATED 09-28-12 *BF THE CONSUMER STATED THERE WAS ALSO FAILURES WITH THE FRONT LIFTING JACKS. THE FIRST TIME THEY FAILED, THE WERE REPAIRED. AFTER THE SECOND FAILURE, THE CONSUMER WAS TOLD, BY BEST RV, THAT THE TRAILER WAS TO HEAVY TO HEAVY FOR THE MOTOR ON THE JACKS. THE JACKS WERE NOT REPAIRED. THE CONSUMER WENT TO THE DEALERSHIP TO HAVE THE AXLES LOOKED AT TO SEE IF THAT COULD BE THE CAUSE OF THE TIRE BLOW OUTS. THE CONSUMER WAS TOLD THE AXLES WERE TO LIGHT FOR THE TRAILER AND THE BEARINGS NEED TO BE PACKED. THE BEARINGS WERE PACKED. THE WARRANTY EXPIRED ON THE JACKS,AXLES, AND LEAF SPRINGS, AFTER A (1)YEAR. IT WAS ALSO DISCOVERED THAT THE TRAILER EMPTIED IS OVER THE MAXIMUM WEIGHT. UPDATED 10/01/2012 *JS UPDATED 9/26/12 *CN THE CONSUMER STATED HE RECEIVED A LETTER IN THE MAIL FROM THE MANUFACTURER, STATING THE AXLES DID NOT HANDLE THE ORIGINAL AMOUNT OF WEIGHT HE WAS TOLD, WHEN HE PURCHASED THE TRAILER. THE CONSUMER WAS PROVIDED STICKERS, TO PLACE ON THE TRAILER AS A REMINDER. UPDATED 10/09/12