NHTSA Complaint #10475253 — 2011 VOLKSWAGEN JETTA

FUEL SYSTEM, DIESEL issue reported to NHTSA

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Complaint Details

ODI Number	10475253
Vehicle	2011 VOLKSWAGEN JETTA
Component	FUEL SYSTEM, DIESEL
Date of Incident	September 11, 2012
Date Filed	September 13, 2012
Mileage	19,900 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

I WAS DOING MY 20K SERVICE (DIESEL FUEL FILTER). WHEN I OPENED THE FUEL FILTER HOUSING I FOUND METAL SHAVINGS IN, AND ON TOP OF THE FUEL FILTER CARTRIDGE. I HAD THE CAR TOWED RIGHT TO A VW DEALERSHIP KNOWING THAT THERE IS A MAJOR ISSUE, AND ONGOING INVESTIGATION WITH THE NHTSA ON HPFP FAILURES. VW AGREED THAT THEY SAW METAL IN THE FUEL AND ON THE FILTER, AND PROCEEDED TO TELL ME THAT THIS WAS "NOT ABNORMAL". THAT EVERY TDI CAR THEY SERVICE HAS METAL BITS IN THE FILTER. I AM A ASE MASTER TECH IN A HIGH VOLUME LOCAL REPAIR SHOP THAT DEALS IN A VERY HIGH VOLUME OF DIESEL REPAIR SERVICE. METAL IN FUEL IS NOT NORMAL. THERE IS ONLY ONE PLACE FOR THE METAL TO COME FROM, AND THAT IS THE HPFP. VW PUT A NEW FILTER IN THE CAR AND SENT ME ON MY WAY. I GUESS I HAVE TO WAIT FOR THE CAR TO STOP DEAD IN TRAFFIC AND NOT RESTART TO DO ANYTHING ABOUT IT. *TR

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