NHTSA Complaint #10475220 — 2002 VOLVO S60

BEGAN TO NOTICE STRONG FUEL SMELL INSIDE AND OUTSIDE THE VEHICLE. ALSO NOTICED THAT STARTING THE VEHICLE WHEN ENGINE IS COLD BECAME MORE DIFFICULT. RESEARCHED VARIOUS FORUMS AND NHTSA AND DISCOVERED THAT VOLVO HAS HAD 2 RECALLS FOR FUEL PUMPS. MY VEHICLE EXHIBITED SAME SYMPTOMS AS DETAILED IN BOTH NHTSA RECALLS. CALLED VOLVO AT 800-458-1552 AS INSTRUCTED IN THE NHTSA RECALL NOTICE. INFORMED THE REPRESENTATIVE THAT VEHICLE EXHIBITED THE SYMPTOMS DETAILED IN THE RECALL NOTICE. I WAS INFORMED THAT MY VEHICLE VIN NUMBER WAS NOT PART OF RECALL. ALSO CONTACTED LOCAL VOLVO DEALER REGARDING RECALL NOTICE. DEALER WOULD DIAGNOSE PROBLEM - IF PART OF THE RECALL, THEY WOULD REPLACE. DEALER CALLED BACK, INFORMED ME THAT MY VEHICLE WAS NOT PART OF RECALL. I CANCELLED APPOINTMENT FOR DIAGNOSIS. ANOTHER LOCAL REPAIR SHOP SPECIALIZING IN EUROPEAN VEHICLES VERIFIED THAT FUEL PUMP HAS CRACKS AND IS LEAKING FUEL. A FULL RECALL TO INCLUDE ALL VIN'S SHOULD BE ISSUED. THE FACT THAT THERE HAVE BEEN TWO PREVIOUS RECALLS FOR THE SAME ISSUE SHOWS THAT THERE IS A SYSTEMIC FLAW WITH THIS PART. *TR