NHTSA Complaint #10474094 — 2012 TOYOTA CAMRY

I WENT TO PICK UP MY VEHICLE ON SEPTEMBER 3, 2012. ON THE WAY I FOUND THE VEHICLE WAS RIGID AND THE SUSPENSION WAS NOT WORKING PROPERLY. WHEN CAR HIT VARIOUS IMPERFECTIONS IN THE ROAD THERE WAS A BANGING NOISE AND THE CAR WOULD VIBRATE. I FELT DIZZY AS DURING MY TIME SPENT DRIVING CAR. THE CAR SEEMS UNSAFE TO USE. THIS SHOULD NOT OCCUR ON A VEHICLE THAT COST $31K AND ON THE FIRST DAY THAT I AM DRIVING VEHICLE. IN ADDITION THE STEERING FELT MORE WEIGHTED ON THE LEFT AS OPPOSED TO THE RIGHT. WHEN I TURNED LEFT THERE WAS GREATER RESISTANCE. I CONTACTED THE CUSTOMER RELATIONS MANAGER THAT SAME DAY AND HE INDICATED HE FELT IT MAYBE A TIRE PRESSURE PROBLEM. HE THEN STATED THAT I SHOULD BRING THE CAR IN FOR SERVICE DEPARTMENT TO SEE WHAT THE ISSUE IS. I LATER DISCOVERED THAT THE RADIO SOUND FLUCTUATED. I HAD CONTACTED THE SERVICE DEPARTMENT TO CONFIRM MY APPOINTMENT AND DISCOVERED THAT AN APPOINTMENT WAS NEVER MADE. I NOTIFIED TOYOTA MAIN OFFICE AND THEY PROVIDED ME WITH A CASE # [XXX]. THE MAIN OFFICE AT TOYOTA INDICATED THAT THEY WOULD CONTACT THE CUSTOMER RELATIONS MANAGER. I WILL BE GOING TO ADVANTAGE TOYOTA IN VALLEY STREAM, NY ON 9/8/12. PLEASE HAVE SOMEONE INVESTIGATE THE ISSUE REGARDING THE SUSPENSION ON THESE VEHICLES. I DON'T WANT SOMEONE ELSE TO INCUR THE SAME ISSUES I HAVE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR