NHTSA Complaint #10474080 — 1997 DODGE GRAND CARAVAN

TL* THE CONTACT OWNS A 1997 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE VEHICLE HIT A SMALL POTHOLE AND THE CONTACT LOST POWER STEERING. ALSO, THE VEHICLE OVERHEATED AND THE ALTERNATOR WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DIAGNOSED THE FAILURE BUT DECIDED TO REPLACED THE SERPENTINE BELT AS A SAFETY PRECAUTION. THE FAILURE RECURRED SEVERAL TIMES MOSTLY WHEN IT RAINED OR HIT A POTHOLE. THE CONTACT STATED THAT THE SERPENTINE BELT CAME OFF SEVERAL TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE FAILURE MILEAGE WAS 130,000 AND THE CURRENT MILEAGE WAS 143,000.