NHTSA Complaint #10472787 — 2002 BMW 325XI

BMW NORTH AMERICA SENT OUT A RECALL LETTER DATED DECEMBER 2011 FOR THE REAR LIGHTS ON THEIR 3 SERIES CARS. THEY ADVISED CONSUMERS THAT THEY SHOULD GO TO THEIR LOCAL DEALERS FOR RECALL REPAIRS AND THAT THEY WOULD BE ELIGIBLE FOR REIMBURSEMENT FOR REPAIRS ALREADY COMPLETED AND PAID FOR. I HEARD NOTHING FURTHER FROM BMW UNTIL I WROTE TO THEIR NEW CEO FOR NORTH AMERICA, MR.WILLISCH, ASKING WHAT I SHOULD DO TO GET THEM TO TAKE ACTION ON THEIR RECALL. HE HAD HIS SECRETARY CALL ME AND ASK ME TO FAX THE RECEIPTS FOR THE REPAIRS TO HER, WHICH I DID. I HEARD NOTHING FURTHER FOR SEVERAL WEEKS UNTIL I CALLED AGAIN. SHE THEN CALLED ME BACK AND SAID I SHOULD BE HEARING SOMETHING FROM BMW SOON. THE NEXT DAY I RECEIVED A CHECK FROM PRINCETON BMW FOR THE COST OF ONE REPAIR TO THE REAR LIGHTS. HOWEVER, I FAXED RECEIPTS FOR 2 REPAIRS TO THE RIGHT REAR LIGHTS AND 1 REPAIR TO THE LEFT REAR LIGHTS. TO DATE I HAVE HEARD NOTHING FURTHER FROM BMW ABOUT REIMBURSING ME FOR THE OTHER 2 REPAIRS.. HOW CAN YOU HELP ME GET REIMBURSED FOR THE OTHER 2 REPAIRS TO MY 3 SERIES CAR? *TR UPDATED 10/1512