NHTSA Complaint #10472685 — 2010 FORD ESCAPE

VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 10472685
Vehicle 2010 FORD ESCAPE
Component VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
Date of Incident
Date Filed
Mileage 41,900 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MI

Consumer Description

A/C NOT COOLING, AFTER CHECKED BY DEALER I WAS TOLD THE COMPLETE SYSTEM WAS DAMAGED BY COMING APART FROM THE INSIDE OUT. COMPLETE A/C AND LINES REPLACED. OK FOR ABOUT 8 WEEKS, NOW SAME PROBLEM NO A/C AND DEALER WILL NOT STAND BEHIND THEIR WORK, NOR WILL FORD MOTOR. THEY WANT ME TO PAY AGAIN TO HAVE UNIT CHECKED AND THEY ARE NOT EVEN WILLING TO GIVE ME A LOANER FOR THE 3 DAYS THEY CLAIM IT IS GOING TO TAKE THEM TO FIND THE PROBLEM. FORD STATES I HAVE TO PAY FOR THE CHECK AND THEY ARE UNSURE IF THEY WILL HELP ME PAY TO THE REPAIRS AGAIN. *TR

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