NHTSA Complaint #10472680 — 2007 CHRYSLER SEBRING

MY AIRBAG LIGHT COMES ON FREQUENTLY AND REMAINS ON MOST OF THE TIME. I TOOK IT TO GOLDSTEIN CHRYSLER JEEP DODGE IN LATHAM NY. I WAS CHARGED $120 FOR DIAGNOSTICS AND I WAS TOLD IT WAS AN AIRBAG SENSOR THAT WOULD COST UPWARD OF AN ADDITIONAL $450 TO REPAIR. I FOUND THERE WAS A RECALL ISSUED BY THE NATIONAL HIGHWAY TRAFFIC SAFETY ASSOCIATION FOR THIS PROBLEM WITH THE 2007 CHRYSLER SEBRING BACK IN JUNE OF 2007. THE RECALL CAMPAIGN # IS NHTSA-07V240000. I CALLED DIAMLER CHRYSLER AT 1-800-853-1403 TO GET THE PROBLEM RESOLVED AND TO RECOVER THE $120 I PAID TO THE GOLDSTEIN DEALERSHIP FOR AN ISSUE THAT WAS COVERED IN A RECALL. DIAMLER CHRYSLER SAID THEY HAD NO RECALL FOR AN AIRBAG SENSOR ON THE 2007 SEBRING. I CALLED BACK THE NHTSA AT 1-888-327-4236 AND CONFIRMED THE RECALL WAS IN FACT ISSUED. I FILED A CASE WITH THE NHTSA, AND THEY REFERRED ME TO THE FEDERAL TRADE COMMISSION AT 1-877-382-4357 WHERE I ALSO FILED A REPORT. THE FTC ALSO REFERRED ME TO THE NYS CONSUMER PROTECTION BOARD. COMPLAINTS TO THEM MUST BE FILED IN WRITING. I REQUESTED A COMPLAINT FORM. I CALLED DIAMLER CHRYSLER BACK AND FILED A CASE. I CONTACTED THE DEALER CUSTOMER SERVICE MANAGEMENT BACK, WHERE I SENSED THERE WASN'T THE LEAST BIT OF SYMPATHY OR CONCERN FOR MY FAMILY'S SAFETY. *TR