NHTSA Complaint #10472557 — 2012 VOLKSWAGEN BEETLE

RECURRING ISSUES WITH DOOR POWER WINDOWS. TAKES APPROXIMATELY 6-7 ATTEMPTS TO SECURE OR ROLL THEM UP AFTER OPENING; UNSURE IF THEY WILL COMPLETELY FAIL AND EVENTUALLY NOT ROLL UP AT ALL. SAFETY ISSUE CONCERNS: UNABLE TO ROLL UP WINDOWS AGAINST ADVERSE WEATHER CONDITIONS AND FREEWAY DEBRIS, (RAIN AND DEBRIS CAN DAMAGE ELECTRICAL CIRCUITRY LOCATED NEXT TO DOOR AND DEBRIS CAN INJURE DRIVER; RAIN/WIND/DEBRIS CAN IMPAIR DRIVERS VISIBILITY IF WINDOW CANNOT BE ROLLED UP PROPERLY); IN ADDITION, IN AN EMERGENCY SITUATION THAT WOULD REQUIRE SHELTERING IN PLACE IN THIS VEHICLE; SUCH AS AN ASSAULT, ROBBERY ETC. THE INABILITY FOR THE CONSUMER TO ROLL UP THEIR WINDOWS PRESENTS A REAL LIFE-SAFETY THREAT. AFTER HAVING RESEARCHED ON-LINE AND SPOKEN TO THE DEALERSHIP WHICH I PURCHASED MY VEHICLE FROM, THIS SERIOUS PROBLEM HAS BEEN KNOWN FOR APPROXIMATELY A YEAR, AND I WAS TOLD (4 MONTHS AGO) THAT I WOULD BE PLACED ON A BACK-STOCK ORDER LIST FOR THE REVISED ELECTRICAL MODEM THAT WOULD RESOLVED THIS PROBLEM. I HAVE CALLED FOR FOLLOW-UP INFORMATION AND AN ETA ON THE PART. THEY WERE UNABLE TO PROVIDED ME WITH NEW INFORMATION OR AN ETA. THIS IS CLEARLY A PROBLEM THAT 1) THEY (MANUFACTURE AND DEALERSHIP) CANNOT FIX 2) HAVE NOT FOUND A FIX FOR (MANUFACTURER) AND HAVE BEEN LYING TO THE CONSUMER ABOUT (MANUFACTURER/DEALERSHIP) 3) HAVE NOT ELEVATED TO THE PROPER PRIORITY LEVEL TO FIND A FIX FOR (MANUFACTURER). *TR