NHTSA Complaint #10472364 — 2002 JEEP LIBERTY

MY DAUGHTER BOUGHT A 2002 JEEP LIBERTY 1 MONTH AGO. WE CHANGED THE OIL AND I HAD HER CHECK IT EVERY TWO WEEKS SINCE THE VEHICLE WAS NEW TO HER. SHE DID AS I SAID FOR A COUPLE WEEKS AND SAID IT USED NONE. SHE IS VERY DILIGENT AT WATCHING HER MILEAGE TO PLAN OIL CHANGES EVERY 3000 MILES. SHE WENT TO WORK AND THE ENGINE STARTED TO KNOCK. SHE CHECKED THE OIL AND FOUND IT 3 QUARTS LOW AND GOT NO LOW OIL WARNING. WE TOOK IT TO A SHOP AND IT NEEDS A NEW ENGINE. WE FOUND OUT NO REPUTABLE SALVAGE YARD WANTS TO SELL THE ENGINE DUE TO A KNOWN OIL GEAR ISSUE, SO THEY WILL NOT EVEN WARRANTY ONE WITH LOW MILES. A REBUILT MOTOR WITH THE OIL GEAR ISSUE FIXED COSTS $3200.00. WITH LABOR MY DAUGHTER IS LOOKING AT $4500.00 TO REPLACE AN ENGINE WITH ONLY 119000 MILES. I SEARCHED THE INTERNET ON 2002 JEEP LIBERTY 3.7 ENGINE. I FOUND MANY COMPLAINTS REGARDING THE BLOWN MOTOR. THE AVERAGE SEEMS TO BE 96000 MILES. MANY PEOPLE ONLINE SAID THEY CONTACTED JEEP AND THEY SAID THEY WERE SOL. I DON'T EXPECT A NEW ENGINE FOR NOTHING, BUT WHEN THE AVERAGE VEHICLE TODAY DOES 250000 MILES BY MOST MANUFACTURERS AND TOYOTA IS AT 400000. I WOULD LIKE TO SEE AN AMERICAN COMPANY DOING EVERYTHING IT CAN TO CREATE CUSTOMER LOYALTY. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR