NHTSA Complaint #10472356 — 2011 LINCOLN MKX ELECTRICAL SYSTEM

Complaint Details

ODI Number	10472356
Vehicle	2011 LINCOLN MKX
Component	ELECTRICAL SYSTEM
Date of Incident	July 20, 2011
Date Filed	August 24, 2012
Mileage	22,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AL

Consumer Description

RADIO AND AC SETTINGS CHANGE EVERY TIME THE CAR IS RESTARTED. CAN NOT MAKE A CALL USING THE VOICE COMMAND SYSTEM. CALL WILL NOT ROUTE THROUGH THE CAR'S SPEAKERS. STEREO WILL NOT COME BACK ON AFTER A CALL. STEREO FREEZES UP AND SHOWS THAT IT IS ON SIRIUS, BUT IS REALLY ON AN FM STATION. STEREO STAYS ON WHEN THE CAR IS TURNED OFF AND DOOR IS OPENED. SYNC SCREEN BLANKS OUT AND STAYS OFF. PERFORMS "SYSTEM MAINTENANCE" FREQUENTLY. SAYS THAT THE NAVIGATION CARD IS FAULTY. BACK UP CAMERA DOES NOT COME ON, BUT SYSTEM SAYS IT IS FUNCTIONING. HAS BEEN TAKEN TO THE DEALERSHIP TWICE FOR REPAIRS. THEY HAVE PERFORMED A RESET BOTH TIMES WHICH TEMPORARILY RESTORES FUNCTION. WAS TOLD THAT NOTHING FURTHER COULD BE DONE UNLESS LINCOLN CAME OUT WITH AN UPDATE. *TR

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