NHTSA Complaint #10471972 — 2012 HYUNDAI VELOSTER

I WAS DRIVING DOWN THE HIGHWAY AT 3AM AND MY SUNROOF EXPLODED OUT OF NOWHERE. I HAD IT TILTED AT THE TIME, AND GLASS SHATTERED ALL OVER MYSELF AND MY PASSENGER AND OUR PERSONAL ITEMS. I WAS ABLE TO SAFELY EXIT THE HIGHWAY AND CALL EMERGENCY ROADSIDE WHERE AN APPOINTMENT WAS MADE FOR ME TO TAKE IN MY CAR. WE WERE EN ROUTE TO CALIFORNIA AT THE TIME TO RELOCATE, SO WE WERE NOT ABLE TO MAKE IT TO A DEALER UNTIL THE FOLLOWING MONDAY AFTER OUR SATURDAY EVENING ARRIVAL. WHEN WE SPOKE WITH SOMEONE AT THE SERVICE DEPARTMENT, HE IMMEDIATELY DISREGARDED THE SITUATION, SAYING THE GLASS WAS NOT COVERED BY THE WARRANTY. I WOULD NOT ACCEPT THIS RESPONSE, AS MY CAR WAS BARELY 2 MONTHS OLD AND THE EXPERIENCE WAS VERY TRAUMATIC. WHEN I SPOKE TO THE SERVICE MANAGER, HE WAS ABLE TO ARRANGE A RENTAL FOR ME WHICH WAS PAID FOR BY HYUNDAI. ALL REPAIRS ARE ALSO BEING COVERED BY HYUNDAI. CURRENTLY, MY CAR HAS BEEN IN THE SHOP FOR OVER 3 WEEKS. THE GLASS, HEADLINER, QUARTER PANELS, AND ESSENTIALLY THE ENTIRE OUTSIDE OF THE CAR HAD TO BE REPLACED/REPAIRED DUE TO PAINT CHIPS, SCRATCHES, AND OTHER SURFACE DAMAGE SUFFERED DURING THE INCIDENT. I AM CURRENTLY ATTEMPTING TO CONTACT THE DEALER WHERE I PURCHASED THE CAR TO SEE IF THEY WILL BUY THE CAR BACK, AS I AM COMING UP ON A TIME FRAME WHERE THE LEMON LAW WILL BE APPLICABLE TO THE AMOUNT OF TIME I HAVE BEEN WITHOUT MY VEHICLE. AT THIS POINT, ALTHOUGH HYUNDAI IS COVERING MY REPAIRS AND MOST OF MY RENTAL (I WAS ASKED TO COVER THE TAXES), I AM DISSATISFIED WITH THE COMPANY. I PREVIOUSLY OWNED A 2010 GENESIS THAT HAD PROBLEMS, WHICH I TRADED FOR MY VELOSTER. *TR