NHTSA Complaint #10471869 — 2003 FORD EXPLORER

TL* THE CONTACT OWNS A 2003 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 55 MPH THE CHECK ENGINE WARNING LAMP ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE BRACKETS THAT HOLD THE TIMING CHAIN FRACTURED. AS A RESULT, THE BRACKETS AND VALVE COVER NEEDED TO BE REPLACED. ALSO, THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS SHE COULD HEAR A GRINDING NOISE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE FRONT DRIVER SIDE HUB ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED ON ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 75,000 AND THE CURRENT MILEAGE WAS 120,000.