NHTSA Complaint #10471250 — 2008 BMW K1200 GT

MY BIKE PLACED IN SERVICE FOR ROUTINE RECALL AS SUGGESTED BY BMW AMERICA. THE RECALL WILL BE INITIATED ON THE 8TH 2012. AS INDICATED BY RECALL, BRAKE LINES WERE REPLACED & SUSPENSION PART WAS REPLACED AS WELL. AUGUST 8TH 2012 ON AUGUST 9TH 2012 I RODE BIKE TO WORK 12 MILES, AFTER STOPPING FOR GAS AND CONTINUING TO HEAD HOME; WHILE DRIVING ON THE HIGHWAY AT A SPEED OF 62 MPH A BRAKE FAILURE RED LIGHT APPEARED ON THE DASH. I CALLED BMW SPOKE WITH [XXX] OF ISSUE SINCE BRAKE REPAIRS WERE JUST DONE ON BIKE DAY BEFORE. [XXX] STATED THAT HE DIDN'T KNOW WHY THIS HAPPENED. HE ALSO STATED HOW DO WE KNOW YOU DIDN'T DO IT?? I RETURNED TO THE DEALERSHIP AND SPOKE TO THE MANAGER, [XXX]?.. HE STATED THAT HE BELIEVED MY BRAKE ABS PUMP WAS FAILING AS INDICATED IN THE DIAGNOSIS. I QUESTIONED: HOW DID THIS HAPPEN? HOW CAN YOU EXPECT ME TO ASSUME REPAIRS SINCE YOU JUST REPAIRED RECALLS ON BRAKE ISSUES YESTERDAY? [XXX] STATED THAT THESE THINGS HAPPEN. 8,000 MILES WITHOUT A SCRATCH WAS BACK IN SERVICE AFTER A REPAIR RECALL AND NONE OF ANY THESE ISSUES WERE CAUSED BY THEY JUST WORKED ON MY BRAKES THE DAY BEFORE. AFTER SPENDING OVER 30 MINUTES WITH BOB AND MANAGER THEY FELT THAT THEY WOULD AT LEAST CONTACT BMW AND GET THEM TO PAY FOR THE REPAIRS. [XXX] STATED THE REPAIRS WERE ABOUT $ 2200.00. I LEARNED AUGUST 17, 2012 THAT BMW WOULD NOT STAND BEHIND THE PROPER REPAIRS OF MY BIKE . AFTER FURTHER RESEARCH I ALSO LEARNED THAT THIS IS A KNOWN SAFETY ISSUE FOR BMW K BIKES AND THE RECALL WAS ISSUED TO CORRECT THIS PROBLEM. I NOW HAVE A MOTORCYCLE THAT IS UNSAFE TO RIDE DO TO "BRAKE FAILURES" AND BMW SERVICE AS WELL AS THEIR MANUFACTURER ARE WILLING TO MAKE GOOD ON THE REPAIRS. I AM REQUESTING THAT BMW OF THE DEALERSHIP BOB'S BMW CORRECT THE ISSUE ON THE BIKE AS PRIOR TO THEIR RECALL OR REPAIRS. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR