NHTSA Complaint #10471182 — 2012 FORD F-150

PASSENGER AIRBAG, PROBLEM WITH THE 2012 FORD F150 SUPER CAB PICKUP, WITH XLT TRIM, AND ECO-BOOST ENGINE. THIS PROBLEM MAY ALSO EXIST IN OTHER 2012 FORD 150 PICKUPS. THE PASSENGER AIRBAG SYSTEM WILL DISPLAY THE ?PASSENGER AIRBAG OFF? LIGHT FOR LIGHT WEIGHT ADULT PASSENGERS, THEREBY TURNING OFF ALL 3 AIR-BAGS FOR THE FRONT SEAT PASSENGER (FRONT, SIDE, AND CURTAIN). THIS HAPPENS WITH ADULTS WEIGHING APPROXIMATELY 132+ POUNDS OR BELOW. AT 150 POUNDS AND ABOVE, THE SYSTEM WORKS PROPERLY. THIS PROBLEM IS INTERMITTENT, THAT IS IT MAY BE OFF FOR PERIODS OF TIME, AND THEN ON FOR PERIODS OF TIME. THESE TIMES MAY VARY FROM ANYWHERE FROM 5 MINUTES TO ONE HOUR OR MORE. THIS PROBLEM WAS NOT ONLY PRESENT IN MY TRUCK, BUT AN IDENTICAL BRAND-NEW TRUCK, WHICH WAS BROUGHT UP FOR TESTING TO VERIFY THAT THE PROBLEM WAS NOT JUST MY VEHICLE, BUT WAS A SYSTEM DESIGN PROBLEM. THE FORD REPAIR SHOP AT SEWELL FORD RAN THROUGH THE DIAGNOSTIC TESTS AND FOUND NO PROBLEMS DETECTED. SUBSEQUENTLY, AFTER A WRITTEN COMPLAINT TO FORD, A FIELD SERVICE ENGINEER CAME OUT AND AGAIN SUBSTANTIATED THAT THEIR SYSTEM TEST READ NORMAL FUNCTION. HE STATED THAT THE SYSTEM PASSED GOVERNMENT STANDARDS, AND THERE WAS NOTHING TO BE DONE, AND THAT THERE WAS NO PROBLEM WITH THE SYSTEM. IF THIS IS THE CASE, THEN ACCORDING TO THE FORD MANUAL, MY WIFE MUST RIDE IN THE REAR SEAT FOR SAFETY. *TR