NHTSA Complaint #10471001 — 2001 BMW 330I

THE METAL STRAP THAT SUPPORTS THE PASSENGER SIDE OF THE FUEL TANK JUST BROKE OFF. I WAS DRIVING DOWN THE STREET AND HEARD A POP SOUND AND THEN METAL GRINDING AND JUMPING AROUND (LIKE A NEEDLE ON A SCRATCHED RECORD/ A CD) THE BRACKET TO WHICH THE FORWARD END OF THIS STRAP MOUNTED TO THE UNDERBODY BROKE FREE LEAVING A GASH LIKE TEAR ON THE UNDERBODY. I AM HAVING THE CAR SERVICED FOR REPAIRS, BUT WHEN I CALLED THE DEALERSHIP THE PARTS DEPARTMENT DIDN'T HAVE ANY FIXABLE SOLUTION FOR THE MISHAP. THEY TOLD ME THAT THE ONLY THING THAT I COULD DO WAS TAKE IT TO A BODY SHOP TO HAVE A FABRICATED PIECE MADE. I'VE RESEARCHED THIS INCIDENT AND FOUND THAT THERE HAVE BEEN SEVERAL OTHER BMW OWNERS WHO HAVE EXPERIENCED THE SAME INCIDENT. I AM ALSO EXPERIENCING THE LOSS OF REVERSE. THE DRIVE GEAR SEEMS TO BE FINE; HOWEVER, THE REVERSE IS NOT OPERATING. I AM NOW LOOKING INTO HAVING IT SERVICED FOR THAT ISSUE AS WELL. WHEN I CALLED THE DEALERSHIP, THEY DID TELL ME THAT THERE WAS AN OPEN CAMPAIGN ON THE TRANSMISSION (THOUGH THE SERVICE MANAGER SAID THAT IT WAS ONLY FOR PROGRAMMING ISSUES). I HAD ALSO FOUND THAT THERE HAS BEEN OTHER BMW OWNERS THAT HAVE EXPERIENCED THIS ISSUE AS WELL. I KNOW THAT THEY HAD MENTIONED THAT THERE WERE TWO TYPES OF TRANSMISSION (THE GM AND THE ZF TRANSMISSION). THERE WAS A MENTION THAT IT COULD BE A FAULTY SOLENOID OR THE REVERSE DRUM HAS BROKEN/ SHREDDED. NONE THE LESS YOU CAN PLACE INTO "REVERSE" AND GIVE IT GAS AND NOTHING HAPPENS NO MOVEMENT UNLESS YOU PLACE INTO "DRIVE." MY CAR DOES HAVE THE STEPTRONIC FEATURE.