NHTSA Complaint #10470560 — 2012 VOLKSWAGEN GOLF

AT 6,519 MILES, WHILE ABOUT TO ENTER THE ON-RAMP OF A LOCAL HIGHWAY, THE CHECK ENGINE LIGHT AND GLOW PLUG INDICATOR LIGHT BEGAN TO FLASH. I WAS ABLE TO VEER OFF THE ENTRANCE RAMP AND CONTINUE DOWN THE DOWN TO THE NEAREST SAFE PARKING LOT AREA; AS I PULLED INTO THE PARKING LOT AREA, THE VEHICLE SHUDDERED AND SUDDENLY SHUT OFF. IT WOULD NOT RE-START, AND WE HAD TO ARRANGE FOR A TOW TO A FAMILY MEMBERS HOUSE THROUGH OUR INSURANCE COMPANY. IN THE MORNING WE HAD A TOW TO OUR DEALER SET UP THROUGH VOLKSWAGEN ROADSIDE SERVICE, WHO WOULD NOT COVER THE ENTIRE COST OF THE TOW TO OUR PREFERRED DEALER, SO WE PAID THE DIFFERENCE OUT OF OUR OWN POCKET. I WAS NOTIFIED BY THE DEALER THAT THE FUEL PUMP (COMMONLY REFERRED TO AS HPFP) BASICALLY IMPLODED AND SENT METAL THROUGHOUT THE ENTIRE FUEL SYSTEM, WHICH NOW NEEDS TO BE REPLACED. WE OWN TWO VOLKSWAGEN DIESEL (TDI) VEHICLES; THIS ONE, A 2012 GOLF TDI, AND A 2010 JETTA TDI. THEY ARE BOTH FILLED UP AT THE EXACT SAME PUMP FROM THE EXACT SAME STATION ABOUT 99% OF THE TIME. AT THE TIME THIS INCIDENT OCCURRED, THE GOLF HAD 281 MILES ON THE CURRENT TANK OF DIESEL WHICH WAS FILLED UP ON 08/03/2012. I FILLED UP MY JETTA TDI AT THE SAME PUMP ON 08/06/2012, CURRENTLY HAVE OVER 230 MILES ON THAT TANK OF DIESEL, AND HAVE NOT EXPERIENCED ANY PROBLEMS. WE KEEP METICULOUS DOCUMENTATION OF OUR DIESEL USAGE, COST, ETC. WITH RECEIPTS AND OTHER LOGS, AND CAN SAFELY STATE THAT THIS WAS NOT DUE TO A MISTAKE ON OUR PART. RATHER, THIS IS A DESIGN FAILURE AND/OR OVERSIGHT ON THE PART OF BOTH VOLKSWAGEN AND BOSCH, THE HPFP MANUFACTURER. I AM A VETERAN MEMBER OF THE TDICLUB VW DIESEL ONLINE COMMUNITY, AND THERE IS EXTENSIVE INFORMATION AND DOCUMENTATION THERE OF THESE REPEATED FAILURES. PLEASE VISIT THE FOLLOWING THREADS FOR INFORMATION; HTTP://FORUMS.TDICLUB.COM/SHOWTHREAD.PHP?T=286380, HTTP://FORUMS.TDICLUB.COM/SHOWTHREAD.PHP?T=299854. *TR