NHTSA Complaint #10470277 — 2005 FORD ESCAPE

DRIVING MY FORD ESCAPE 2005, 35MPH, HEARD A THUMP/BANG THEN VERY LOUD RATTLING FROM THE BACK OF THE VEHICLE. ARRIVED HOME, FOUND THAT THE RIGHT REAR SHOCK, SHOCK MOUNT, AND A DINNER-PLATE-SIZED CHUNK OF WHEEL WELL HAD PUNCHED UP INTO THE BACK OF THE VEHICLE. OPENED THE LIFTGATE, SAW THE SHOCK MOUNT FLOPPING AROUND INSIDE THE CAR AND A DANGLING CLUSTER OF WIRES THAT HAD BEEN SHREDDED BY THE JAGGED METAL. ENTIRE RIGHT SIDE OF THE REAR COMPARTMENT HAD BEEN SHOVED UP 10CM. HUSBAND WAS SHOCKED, SURE I MUST HAVE HIT SOMETHING, BUT I HAD NOT. RIGHT REAR WHEEL WELL HAD COMPLETELY RUSTED OUT UNDERNEATH THE UNDERCOATING. COULD NOT SEE THE RUST FROM THE OUTSIDE, SO DID NOT KNOW IT WAS HAPPENING. CHECKED LEFT REAR WHEEL WELL, SAW NO RUST, BUT UNDERCOATING LIFTS RIGHT OFF TO REVEAL TERRIBLE RUST UNDERNEATH AS WELL. VEHICLE IS NOT SAFE TO DRIVE, NO SHOCK, WATER AND ROAD DEBRIS WOULD FLY RIGHT UP INTO THE CAR THROUGH THE HUGE HOLE. THIS KIND OF DAMAGE IS INCREDIBLE. ESTIMATE FOR REPAIR FROM DEALERSHIP (BRONDES FORD, TOLEDO) WAS $5752.34. CERTAINLY CAN NOT AFFORD THAT. RESEARCHED ONLINE FOR REPAIR ALTERNATIVES AND FOUND DOZENS OF OTHER PEOPLE WITH THE SAME TYPE OF DAMAGE TO THE SAME VEHICLE MAKE AND MODEL. REPORTED THE DAMAGE TO FORD CUSTOMER RELATIONSHIP HOTLINE, WAS INFORMED THAT NO RECALL HAS BEEN ISSUED FOR THIS VEHICLE, AND THAT THEY WERE UNAWARE THAT THIS WAS A COMMON, FREQUENT, OR WIDESPREAD PROBLEM. THEY DID NOT CONSIDER IT A DEFECT. THIS IS EXTREMELY DANGEROUS. MY CHILDREN WERE AFRAID WE WERE GOING CRASH. EASILY COULD HAVE LOST CONTROL IF THIS HAD HAPPENED WHILE TURNING A CORNER, MERGING INTO TRAFFIC, DRIVING 65MPH ON THE HIGHWAY, ETC. I AM CERTAIN, HOWEVER, THAT ONCE FORD MOTOR COMPANY REALIZES THE POTENTIAL HARM THIS DEFECT CAN CAUSE TO LIFE AND PROPERTY, THEY WILL BE DETERMINED TO DO RIGHT BY THEIR LOYAL CUSTOMERS. *TR