NHTSA Complaint #10469930 — 2002 VOLVO S60 FUEL/PROPULSION SYSTEM

Complaint Details

ODI Number	10469930
Vehicle	2002 VOLVO S60
Component	FUEL/PROPULSION SYSTEM
Date of Incident	June 28, 2010
Date Filed	August 9, 2012
Mileage	135,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

I'VE HAD MY CAR ALL OF 4 MONTHS AND I STARTED TO NOTICE WHEN IT GOT REALLY HOT OUTSIDE (SUMMER) AND WHEN I WENT TO START MY CAR IT WOULD STALL AS IF IT WAS HAVING A HARD TIME STARTING UP. LONG STORY SHORT I TAKE IT IN TO THE DEALER, THEY RUN A DIAGNOSTICS TEST AN TELL ME THERE IS A CRACK IN MY FUEL PUMP. I CURRENTLY LIVE IN PENNSYLVANIA WHICH IS NOT ONE OF THE STATES LISTED FOR THE FUEL PUMP RECALL. I HIGHLY BELIEVE MY CAR HAD A DEFECTIVE FUEL PUMP BECAUSE IN THE SPRING TIME, WHEN IT WASN'T SO HOT MY CAR WAS RUNNING FINE. THE VOLVO DEALER SHIP CHARGED ME $98.11/HR TO RUN A DIAGNOSTICS TEST WHICH CAME TO $102.83. THEN ON TOP OF THAT THEY CHARGED ME $795 + TAX FOR THE PARTS AND LABOR TO REPLACE MY FUEL PUMP AFTER FINDING THERE WAS A CRACK IN IT. EVERYONE KEEPS TELLING ME THAT MY FUEL PUMP IS NOT ON THE RECALL BUT IT HAS THE SAME EXACT SYMPTOMS AS ALL OTHER VOLVO CARS THAT ARE LISTED ON THE RECALL. I'M TRYING TO RESEARCH HOW I COULD FIND OUT HOW THESE PEOPLE KNOW IF MY FUEL PUMP WAS RECALLED OR NOT. I HAVE TWIN 2 YEAR OLD GIRLS THAT I HAD IN MY CAR ALL A WHILE IT WAS HAVING THIS UNKNOWN ISSUE. THIS IS NOT SAFE AT ALL AND COULD OF CAUSED US HARM. LUCKILY MY FATHER IS CAR SMART AND INFORMED ME WHAT THE POSSIBLE ISSUE COULD BE. *TR

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