NHTSA Complaint #10469238 — 2009 DODGE RAM 2500

HI, I TOOK MY TRUCK TO SEARS TO HAVE THE TIRES ROTATED AND THE STEERING CHECKED BECAUSE I HAD STARTED TO FEEL CROW HOPPING WHEN MAKING SLOW TURNS. WHEN THEY REMOVED THE FRONT TIRES THEY CHECKED TO FIND WHAT WAS CREATING THE CROW HOPPING AS I HAD REQUESTED. THEY FOUND THAT THE CV JOINT ON THE DRIVERS SIDE WAS NOT WORKING AS IT SHOULD, AND UPON REMOVING IT THEY ALSO FOUND THAT THE BALL JOINTS WERE BAD. AT THIS POINT I HAD SEARS DO THE WORK BECAUSE OF SAFETY CONCERNS. THEY REPAIRED THE PROBLEM AND SO FAR THE CROW HOPPING SEEMS TO HAVE GONE AWAY.I NOW UNDERSTAND THAT THERE HAS BEEN A NHTSA CAMPAIGN ID#11V350000 . I HAVE OWNED THIS VEHICLE SINCE IT WAS NEW ,BUT HAVE NEVER GOTTEN A RECALL NOTICE ON THIS PROBLEM. I HAVE CONTACTED DODGE AND TALKED TO CUSTOMER SERVICE ABOUT RE-IMBURSMENT AND WAS TOLD THAT THERE WAS NOTHING THEY COULD DO BECAUSE THE PARTS REPLACED WHERE NOT MOPAR AND POSSIBLY BECAUSE THE WORK WAS NOT DONE AT DODGE. I THINK THIS IS NOT RIGHT BECAUSE I DID NOT GET A NOTICE AND I WAS NOT TAKING THE TRUCK UNTIL IT WAS SAFE TO DO SO. *TR