NHTSA Complaint #10469237 — 2009 SUZUKI BOULEVARD M109R

I RIDE A 2009 SUZUKI BOULEVARD M109R, I BOUGHT THE MOTORCYCLE BRAND NEW FROM CHICAGO CYCLE IN ILLINOIS, IN 2009, I NOTICED EVERY ONCE IN A WHILE THAT WHILE I WAS RIDING, AND THE TRANSMISSION WAS SUPPOSED TO BE IN THE SECOND GEAR, IT WOULD END UP IN NEUTRAL, I BROUGHT THIS TO THE ATTENTION OF THE SERVICE DEPARTMENT AT ROSENAU POWERSPORTS AFTER BEING TOLD THAT THIS WAS A COMMON ISSUE WITH THE M109R MODELS, THE MECHANICS AT ROSENAU SAID THAT THERE SHOULD BE NO PROBLEM WITH MY YEAR MOTORCYCLE. WELL NOW, AT THIS TIME I CANNOT HAVE A COMFORTABLE RIDE WITHOUT THE TRANSMISSION POPPING INTO NEUTRAL TWICE WHILE IN SECOND GEAR IF I ATTEMPT TO THROTTLE THE MOTOR UP TO THIRD GEAR, ALSO THE MOTOR IS ERRATIC WHILE IN SECOND GEAR AND ALMOST THREW ME OFF BACKWARDS, (I HAVE SINCE INSTALLED A BACKREST, TO PREVENT ME FROM ENDING UP ON MY BACK AND THE BIKE FROM RIDING OFF INTO TRAFFIC BY ITSELF). I NOW HAVE TO HOLD THE GEAR CHANGER UP WITH MY FOOT WHILE IT IS IN SECOND GEAR, I CAN FEEL IT TRYING TO GO INTO NEUTRAL AND I HAVE TO SHIFT UP TO THIRD GEAR BEFORE THE TRANSMISSIONS SECOND ATTEMPT TO GO INTO NEUTRAL. ALSO BECAUSE OF THE PROBLEM, SOMEHOW SOMETHING INSIDE THE TRANSMISSION BROKE, IT WAS REPAIRED BY ROSENAU, WHILE UNDER WARRANTY. THIS YEAR I HAVE BEEN TRYING TO CONTACT SUZUKI, WITH FAILED ATTEMPTS. I DID NOT PURCHASE THE VEHICLE WITH THE INTENTIONS OF PAYING FOR A COMPLETE MOTOR TEARDOWN TO REPLACE THE SECOND GEAR AND ALSO CANNOT SPARE THE REPAIR FUNDS. I WOULD TRULY APPRECIATE SOME KIND OF ADVICE, THANK YOU. *TR