NHTSA Complaint #10468447 — 2012 DODGE JOURNEY

WE PURCHASED A BRAND NEW 2012 DODGE JOURNEY IN MARCH 2012. THE CAR HAD 14 MILES ON IT, OUR FIRST NEW CAR. SHORTLY AFTER DRIVING THE CAR AROUND FOR ABOUT A MONTH, WE STARTED HAVING PROBLEMS WITH THE TRANSMISSION. WE NOTICED THAT WHEN COMING TO A STOP THE TRANSMISSION STARTING STUTTERING AND IT WOULD SHAKE THE WHOLE CAR. WE THOUGHT IT WAS JUST THAT ONCE, BUT THEN IT STARTED HAPPENING ALMOST EVERY TIME WE WOULD COME TO A STOP, WHETHER WE WERE SLOWING DOWN COMING OFF OF A HIGHWAY OR SITTING THROUGH STOP AND GO TRAFFIC. WE TOOK IT TO THE DEALERSHIP AND THEY COULDN'T RECREATE IT. THEY HOOKED IT UP TO THEIR COMPUTER AND FOUND NO ISSUES. 3 MONTHS LATER WE DECIDED TO TAKE IT IN TO BE LOOKED AT AGAIN. WHILE DRIVING THE CAR THEY WERE ABLE TO RECREATE THE STUTTERING, THIS TIME WHILE ACCELERATING. SINCE THEN THEY HAVE BEEN BACK AND FORTH WITH CHRYSLER AND HAVE HAD THE CAR IN THE SHOP FOR 2 WEEKS NOW. CHRYSLER IS NOW HAVING THEM OPEN THE TRANSMISSION AND REPLACE SOME PARTS. THIS CONCERNS ME SINCE THIS IS A BRAND NEW CAR! *TR