NHTSA Complaint #10467879 — 2008 DODGE CHARGER

I DRIVING AND MERGED ONTO ROUTE 3 GOING SOUTH; I TURNED MY RIGHT BLINKER ON SINCE THE RAMP WAS ON THE RIGHT, IT SHUT OFF WHEN I GOT ON THE EXPRESSWAY. AUTOMATICALLY THE LEFT BLINKER CAME ON, EVEN THOUGH I DID NOT TURN IT ON. WHILE DRIVING ON THE EXPRESSWAY GOING 60MPH WITH THREE KIDS IN THE CAR I HAD TO TRY TO TURN OFF THE BLINKER, WHICH WOULD NOT TURN OFF. IT WAS A SCARY SITUATION SINCE THERE WAS A LOT OF TRAFFIC; SO I WAS TRYING TO WATCH THE TRAFFIC (WHICH MAY THINK I WAS MERGING LEFT) AND FIX THE ISSUE AT THE SAME TIME. REPEATEDLY THE RIGHT BLINKER CAME ON, THEN THE LEFT AGAIN. THERE WAS A LOUD CLICKING NOISE WHEN I TRIED TO FIX IT, AFTER SEVERAL TRIES THE BLINKER SHUT OFF. I GOT OFF THE EXPRESSWAY AND EVERY TURN I MADE THE SAME THING HAPPENED. I CALL AND EMAILED CHRYSLER DODGE. I WAS TOLD A SUPERVISOR WOULD RETURN MY CALL WITHIN 24 HOURS. THEY DID NOT. I REPEATEDLY EMAILED AND CALLED. IN THE INTERIM I BROUGHT MY CAR TO THE DEALERSHIP AND I RESEARCHED THE PROBLEM ONLINE AND BY SPEAKING TO MECHANICS AND SERVICE PEOPLE AT DODGE DEALERSHIPS. ACCORDING TO ALL OF THESE SOURCES THIS IS A COMMON PROBLEM WITH DODGE CHARGERS. TODAY, JULY 26TH, I FINALLY TALKED TO A SUPERVISOR AFTER CALLING DODGE ANOTHER TWO TIMES. HE ([XXX]) SAID THAT THERE IS NO RECALL ON THE PART (WHICH I FOUND OUT WAS A CLOCK SPRING FAILURE) AND THAT THEY WOULD DO NOTHING TO HELP. I ASKED IF HE WOULD ALLOW ME TO TALK TO HIS SUPERIOR AND HE SAID HE DIDN'T HAVE ONE. HE THEN SAID HE DID BUT THEY WOULD TELL ME THE SAME THING. I ASKED IF THEY WERE GOING TO AT LEAST WARN OTHER OWNERS OF THIS ISSUE AND HE SAID NO, THAT THE CASE WAS CLOSED. I TOLD HIM ABOUT THE INFORMATION I HAD GAINED BY TALKING TO MECHANICS, SERVICE PEOPLE (INCLUDING THE ONE WHO FIXED MY CAR) AND ONLINE RESEARCH. I TOLD HIM I WOULD FAX IT TO HIM. EVEN WITH ALL OF THIS INFORMATION HE TOLD ME THAT THEY WOULD NOT DO ANYTHING ABOUT THIS ISSUE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR