NHTSA Complaint #10467874 — 2005 TOYOTA SIENNA

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10467874
Vehicle	2005 TOYOTA SIENNA
Component	STRUCTURE:BODY
Date of Incident	June 8, 2012
Date Filed	July 26, 2012
Mileage	102,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

OUR RIGHT SIDE-POWER DOOR STOPPED WORKING AND WE THEN RECEIVED A WARRANTY ENHANCEMENT NOTICE "CERTAIN 2004 TO 2007 MODEL YEAR SIENNA REAR SLIDING DOOR LATCH ASSEMBLIES AND POWER SLIDING DOOR CABLE ASSEMBLIES" EXTENDING THE WARRANTY TO 120,000 MILES. WE TOOK IT TO THE TOYOTA DEALER AND THEY STATED THAT THE DOOR LATCH ASSEMBLY IN OUR VEHICLE IS NOT COVERED BECAUSE THE PART NUMBERS ARE DIFFERENT. IT SEEMS IF THEY ARE HAVING AN ISSUE WITH THESE COMPONENTS THEY ALL SHOULD BE COVERED. THE PART NUMBER NEEDED IS 69631-08021 WHICH INCLUDES THE PARTS IN THE RECALL. IT SEEMS IF THERE IS A PROBLEM THAT REQUIRED A WARRANTY EXTENSION, AND THOSE PARTS ARE SOME HOW DEFECTIVE THEN THE ENTIRE UNIT SHOULD ALSO BE COVERED. *TR

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