NHTSA Complaint #10466966 — 2011 BMW 128I US

THE CAR WAS PURCHASED 02/27/11. WE FIRST NOTICED THE REAR WINDOW DEFROSTER WAS NOT WORKING THE FIRST WEEKEND OF OCT. 2011. WE TOOK THE CAR TO VALENCIA BMW ON 10/08/11. THE CAR FAILED AN ELECTRICAL TEST AND A NEW TOP WAS ORDERED BECAUSE THE REAR WINDOW AND CONVERTIBLE TOP ARE ONE PIECE. CAR WAS RETURNED ON 10/10/11. THE MILEAGE WAS 10273.ON 11/22/11, THE TOP WAS REPLACED AND CAR RETURNED ON 11/23/11. THE MILEAGE WAS 12168. ON 12/01/11, THE CAR WAS TAKEN TO THE DEALER BECAUSE THE FABRIC ON THE NEW TOP DETACHED ON THE FREEWAY ON 11/30/11 (TERRIFYING). REPAIRS WERE MADE AND CAR RETURNED SAME DAY. I POINTED OUT TO THE SERVICE ADVISOR THAT THE REPAIR WAS NOT SYMMETRIC TO THE OTHER SIDE OF THE TOP. THE REPAIRED SIDE DID NOT TUCK UP TIGHT TO THE REAR WINDOW AND MY CONCERN WAS THAT THE TOP WOULD FLY APART AGAIN. THE MILEAGE WAS 12495. ON 12/20/11, THE CAR WAS RETURNED TO THE DEALER AGAIN AND THE FABRIC WAS SECURED AGAIN AND REINSTALLED. THE MILEAGE WAS 13116. THE CONVERTIBLE TOP WAS NOT PUT DOWN AGAIN UNTIL MAY 2012. (ALL O.K.) DEFROSTER WAS FIRST USED AGAIN JUNE 2012 AND DIDN'T WORK AGAIN. BMW N.A. WAS CONTACTED BY EMAIL TO COMPLAIN ABOUT THE SAFETY OF THE CAR. ON 07/19/12, THE CAR WAS RETURNED TO VALENCIA BMW FOR ADDITIONAL REPAIRS. THE VEHICLE IS IN THE SHOP AND HAS BEEN PROMISED TOMORROW 07/23/12. THE MILEAGE IS 21619. AFTER 5 REPAIRS FOR CONVERTIBLE TOP AND REAR WINDOW DEFROSTER, WE HAVE COME TO THE CONCLUSION THAT OUR SAFETY MAY BE AT RISK. THE CAR IS STILL UNDER A FACTORY 50000 MILE WARRANTY. SINCE THE NUMBER OF REPAIRS ARE EXCESSIVE, UNDER CALIFORNIA LAW WE MUST NOW DISCLOSE THIS INFORMATION WHEN SELLING THE CAR. THE VALUE OF THE CAR HAS NOW BEEN DIMINISHED ADVERSELY. *TR