NHTSA Complaint #10466840 — 2011 FORD F-150 STEERING

Complaint Details

ODI Number	10466840
Vehicle	2011 FORD F-150
Component	STEERING
Date of Incident	May 1, 2012
Date Filed	July 20, 2012
Mileage	8,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KS

Consumer Description

THERE IS A KNOCKING,POPPING,LOOSE FEELING IN THE STEERING WHEEL. MY TRUCK IS ON IT'S 2ND STEERING RACK AND IT FEELS WORST THAN THE ORIGINAL ONE AFTER 3500 MILES ON IT. THE DEALER DOES'NT KNOW WHAT TO DO BECAUSE THERE IS'NT A FIX. I DO KNOW THAT THIS ISSUE IS RELATED TO THE HEAT, THE HOTTER IT IS OUTSIDE AND THE LONGER YOU DRIVE THE MORE NOTICEABLE IT IS. I KNOW THAT A $45,000 TRUCK SHOULD'NT FEEL LIKE THIS WHEN IT ONLY HAS 14,000 MILES ON IT. I HAVE CALLED FORD CUSTOMER CARE AND THEY DO NOTHING AND NOW MY DEALER IS IGNORING ME. I LOVE MY TRUCK, BUT I WISH FORD WOULD TAKE CARE OF THEIR CUSTOMERS AND THIS PROBLEM. *TR

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