NHTSA Complaint #10466591 — 2005 SAAB 9-5

CHECK ENGINE LIGHT WAS SPORADICALLY ON FOR ABOUT TWO WEEKS. ON 7/14 COOLANT LEVEL LOW INDICATION CAME ON. COOLANT RESERVOIR WAS EMPTY. FILLED, STARTED ENGINE, COOLANT LEAKED IN A STEADY STREAM FROM THE CAR. TOWED TO DEALER. DIAGNOSED IGNITION CASSETTE AS FAULTY AND WATER VALVE (PART SERVICING HEATER CORE) AS FAULTY AND THE SOURCE OF THE LEAK. CHECK ENGINE LIGHT WAS DUE TO IGNITION CASSETTE. GOOD THERE IS A WARNING, BUT IT COULD BE MORE SPECIFIC, AS FAILURE OF THIS PART SHUTS DOWN THE ENGINE. WATER VALVE LEAK COULD CAUSE OVERHEATING. BOTH PARTS ARE CRITICAL AND FAILURE IN A CAR WITH SO LITTLE MILEAGE IS UNACCEPTABLE. THE IGNITION CASSETTE FOR MODEL YEARS 1999-2002 WAS RECALLED DUE TO OVERHEATING. THIS WAS REPORTEDLY FIXED. NOW THE PART THAT HAS FAILED IN A FAIRLY YOUNG CAR IS NOT AVAILABLE THROUGH NORMAL CHANNELS (SAAB PARTS USA) AND SHOPS ARE CHARGING INFLATED PRICES FOR THE PART (IN MY CASE $850 AS OPPOSED TO $465 LIST PRICE; AND MY DEALERSHIP CLAIMS THEY ARE NOT ABLE TO SELL IT FOR LESS. MY EXTENDED WARRANTY WILL NOT PAY MORE THAN LIST AND I AM BEING ASKED TO MAKE UP THE DIFFERENCE). THERE IS CLEARLY A PROBLEM WHEN A PART STANDARD TO OVER A MILLION VEHICLES IS NOT AVAILABLE EXCEPT FROM SHOPS WHO HAVE COLLECTED THE PARTS IN INVENTORY AND ARE NOW SELLING THEM ON SOMETHING NOT UNLIKE A BLACK MARKET. *TR