NHTSA Complaint #10466520 — 2008 VOLKSWAGEN JETTA

I HAVE A 2008 JETTA AND I STARTED EXPERIENCING PROBLEMS WITH 1 DOOR. MY CAR WAS STILL UNDER WARRANTY AND THE LOCK WAS REPLACED AT THE DEALERSHIP. THEN ONLY MONTHS LATER I STARTED HAVING SIMILAR PROBLEMS RANDOMLY (THE LOCK WOULD WORK SOME TIMES BUT NOT OTHERS). EVERYTIME I STOPPED AT THE DEALERSHIP TO HAVE IT FIXED THE LOCK WORKED- THEREFORE THEY COULD NOT DIAGNOSE WHICH DOOR HAD A PROBLEM. THE LOCK FAILED EVERYTIME AND WHEN I RETURNED TO THE DEALERSHIP, THE CAR WAS NO LONGER UNDER WARRANTY. THE DEALERSHIP SAID THE LOCKS CAN GO BAD AND QUOTED ME A COST OF $400 TO REPAIR. AFTER HAVING ONE DOOR "FIXED" ONLY TO HAVE ANOTHER LOCK FAIL AFTER MONTHS LATER SEEMS EXCESSIVE. AT THIS POINT I HAVE NOT REPLACED THE SECOND LOCK. IT IS FRUSTRATING TO SEE A CAR WITH FOUR DOORS HAVE PROBLEM WITH TWO OF THE DOORS! AT A COST OF $400 TO REPLACE I FELT THERE MUST BE A LARGER ISSUE THAT NEEDS ATTENTION. WE KEEP OUR CAR IN THE GARAGE, THE DOOR THAT IS NOW IN NEED OF REPAIR IS RARELY USED. THIS IS A SERIOUS ISSUE AS THE LOCKS SERVE AS THE FIRST LINE OF DEFENSE IN PERSONAL PROTECTION AND ANTI-THEFT. AFTER SEARCHING ON LINE AND SEEING OTHERS WITH SIMILAR ISSUES, I FELT IT WAS IMPORTANT TO REPORT THIS. I TRUST YOU WILL PROMPTLY FOLLOW UP AND ASSIST ME IN RESOLVING THIS ISSUE. *TR