NHTSA Complaint #10466349 — 2005 VOLVO XC90

I NOTICED A GRINDING NOISE WHILE DRIVING AT NORMAL HIGHWAY SPEED AS IT GOT WORSE OVER THE NEXT DAY OR SO I BROUGHT IT TO MY LOCAL VOLVO SPECIALIST. AFTER SOME RESEARCH I WAS TOLD THAT THE PROBLEM WAS WITH THE BALANCE SHAFT AND WAS SPECIFIC TO THE 2005 XC90 V8. I CONTACTED VOLVO NORTH AMERICA AND RECEIVED NO COMPENSATION OR EVEN SATISFACTORY CUSTOMER SERVICE. MY LOCAL VOLVO TECH RECOMMENDED I BRING THE CAR TO THE VOLVO DEALER, WHO WERE THE ONLY ONE'S AUTHORIZED TO DO THE REPAIR. THE ENGINE HEAD HAD TO BE REMOVED TO REPLACE THE BALANCE SHAFT AND THE BEARINGS NEEDED TO BE REASSEMBLED. IT'S AMAZING THAT THE SAME EXACT PROBLEM CAN BE REPORTED TO THIS EXTENT AND VOLVO STILL DOES NOTHING!! $4200 DOLLARS LATER, THE CAR WAS FIXED. I'M GLAD IT WAS CAUGHT PRIOR TO THE ENGINE NEEDED TO BE REPLACED.. *TR