NHTSA Complaint #10465975 — 2003 TOYOTA HIGHLANDER

WHILE DRIVING ON THE HIGHWAY, THE TEMPERATURE GAUGE WENT ABOVE THE HALF WAY MARK AND WITHIN 15 MINUTES OF STOPPING AND STARTING IT APPROACHED THE RED BUT NEVER ACTUALLY WENT INTO THE RED ZONE. NO DASHBOARD LIGHTS EVER WENT ON TO ALERT ME TO AN ENGINE PROBLEM. WHEN STOPPED, IT WENT ABOVE THE HALF WAY MARK AND WHEN DRIVING IT WENT DOWN TO THE HALFWAY MARK. I GOT HOME ( 20 MINUTES LATER), I PARKED THE CAR AND DROVE IT THE NEXT DAY TO THE TOYOTA DEALER ( 8 MINUTES AWAY FROM MY HOUSE). IT DID NOT GO ABOVE THE HALFWAY MARK AT THIS TIME.FYI, ALL MAINTENANCE AND CHECK UPS HAVE ALWAYS BEEN ON TIME AND DONE AT THIS DEALER. THE DEALER CALLED LATER THAT DAY AND INFORMED ME THAT THE HEAD GASKET WAS BAD AND IN ORDER TO SEE WHAT ELSE MAY BE DAMAGED, IT WOULD COST $550. JUST TO INVESTIGATE INTO TO HEAD CYLINDER AND THE ENGINE. THE $550.WOULD BE APPLIED TO ANY REPAIRS. THE NEXT BUSINESS DAY, THE DEALER CALLED TO TELL ME THAT THE BOLTS OF THE HEAD CYLINDER WERE STRIPPED AND THE THREADS WERE IN THE BLOCK. I WOULD NEED A NEW SHORT BLOCK AT THE COST OF $6,375.00 PLUS TAX. ALL DUE TO THE OVERHEATING INCIDENT, WHICH HAD NEVER HAPPENED BEFORE. *TR