NHTSA Complaint #10465627 — 2006 FORD EXPLORER

ENGINE LOST POWER AND BEGAN VIBRATING. ENGINE DRIVEN TO DEALERSHIP AND ENGINE LIGHT CAME ON. DEALERSHIP STATES "SEIZED" SPARK PLUG BUT BECAUSE PART IS DEFECTIVE WANTS TO REPLACE ALL EIGHT PLUGS. UNABLE TO QUOTE COST AS PLUGS ARE KNOWN TO BREAK OFF DURING REMOVAL. PLUG REPLACEMENT RECOMMENDED ORGINALLY TO BE 100000 NOW DROPPED TO 60,000. SERVICE WRITER STATED "YOU MUST HAVE HAD SOMEONE MESSING WITH YOUR SPARK PLUGS". TOLD HIM NO ONE HAS SERVICED MY CAR BUT HIS DEALERSHIP. SPECIAL TOOL DESIGNED BY FORD TO REMOVE THESE PLUGS. COST CANNOT BE QUOTED ($946 FOR ONE PLUG CHANGEOUT PLUS FULL SERVICE FUEL SERVICE PRIOR TO REMOVAL TO "LOOSEN" UP CARBON BUILDUP WHICH THEY SAY CAUSES THE PROBLEM WITH PLUG BREAKAGE) BUT COST RUNS INTO THOUSANDS OF DOLLARS AND SHAVINGS FROM REBORING THE PLUGS FOR REPLACEMENT OF DIFFERENT DESIGN PLUG CAN CAUSE ENGINE TO BE DAMAGED. CAR PURCHASED NEW IN 2006. ONLY DRIVER. ONLY DEALER SERVICED. THIS IS A TERRIBLE PROBLEM.