NHTSA Complaint #10464529 — 2000 FORD WINDSTAR

BEGINNING IN 2002 THE ABS LIGHT APPEARED & AFTER SEVERAL TRIPS TO FORD AND NAPA MECHANICS, DIAGNOSIS WAS NEVER DETERMINED. THEN THE RECALL OF 2009 TO REPLACE THE MALFUNCTIONED PART OCCURRED ON 12/9/2009 - THE VERY NEXT DAY (DEC 10, 2009) THE ABS LIGHT AGAIN APPEARED. I CONTACTED THE DEALERSHIP WHERE THE RECALL WORK WAS DONE AND THEY TOLD ME TO BRING THE VAN BACK AND THEY WOULD 'DIAGNOSE' THE PROBLEM FOR $120. MAY 2012 WE REPLACED THE AFFECTED ABS PART WITH OUR OWN FINANCES BECAUSE THE FORD DEALERSHIP TOLD US THAT THE AFFECTED PART WAS NO LONGER UNDER RECALL AND WAS NOT THEIR PROBLEM. IT SOLVED THE ABS LIGHT FROM COMING ON FOR ABOUT A WEEK. TO THIS DATE THE LIGHT COMES ON. WE PURCHASED THIS VEHICLE BASED ON THE REPORTS THAT IT WAS AN EXCELLENT FAMILY VEHICLE FOR SAFETY. I WOULD CONSIDER BRAKING AN IMPORTANT FEATURE, TOO. PLEASE HAVE FORD RESOLVE THIS MATTER IMMEDIATELY AND NOT JUST IGNORE THE MATTER. I HAVE LESS THAN 85,000 MILES ON THE VAN SO IT IS NOT DUE TO OVERUSE OR NEGLECT. AND THE VEHICLE HAS NEVER BEEN DRIVEN IN SNOWY CONDITIONS, IS PARKED IN A GARAGE WHEN NOT IN USE AND ALL MAINTENANCE IS KEPT CURRENT. PLEASE GET THIS ISSUE RESOLVED CORRECTLY. THANK YOU FOR YOUR CONSIDERATION IN THIS MATTER. *TR