NHTSA Complaint #10464446 — 2012 HONDA ACCORD

I PURCHASED A NEW HONDA ACCORD LESS THAN 2 WEEKS AGO. THE SEAT DOESN'T SEEM TO BE BOTHERING ME AT THIS POINT, BUT IT IS DIFFICULT TO TELL, AS I HAVE HIP AND KNEE ISSUES I AM WORKING ON. HOWEVER, THE HEADREST IS EXTREMELY UNCOMFORTABLE/PAINFUL. WHILE DRIVING ON THE FREEWAY, I SIT BACK, LEAN MY HEAD ON THE HEADREST AND CRUISE. THE NEW STYLE OF HEADREST IS FORCING MY HEAD TOO FAR FORWARD, AND IS CAUSING ME NECK AND SHOULDER PAIN. THERE IS NO ADJUSTMENT BETWEEN THE SEAT BACK AND THE HEADREST, SO I CANNOT ADJUST THIS ANGLE. IF I LEAN TOO FAR BACK, CAUSING A NATURAL FORWARD LEAN TO MY HEAD, I CANNOT DRIVE COMFORTABLY, AS I MUST MOVE THE SEAT TOO FAR FORWARD, AND MY ARMS ARE OVEREXTENDED. I CANNOT ADJUST TO MAKE LONG DISTANCE DRIVING COMFORTABLE -- AND I COMMUTE 60 MILES, AND OVER 1.5 HOURS, DAILY. MY 1999 HONDA ACCORD HAD NO SUCH PROBLEMS. I AM EXTREMELY DISAPPOINTED WITH THIS SITUATION, AND THE DEALERSHIP IS NO HELP. MY HUSBAND HAS BACK AND NECK PROBLEMS (SERVICE-RELATED), AND HE WAS READY TO THROW THE PASSENGER HEADREST OUT THE WINDOW ON OUR FIRST FREEWAY TRIP TO OUR DAUGHTER'S HOUSE -- ONLY 12 MILES DOWN THE FREEWAY. *TR