NHTSA Complaint #10464364 — 2012 DODGE GRAND CARAVAN

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10464364
Vehicle	2012 DODGE GRAND CARAVAN
Component	STRUCTURE:BODY
Date of Incident	July 4, 2012
Date Filed	July 5, 2012
Mileage	900 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

DRIVER AND PASSENGER DOORS MISALIGNED TO THE POINT THAT THE GAPS OUTWARD MADE THE DOOR APPEAR AJAR, WATER ENTERS EXCESSIVELY AROUND FRAME, HOWEVER DOES NOT ENTER INSIDE THE VAN. THE FIRST ATTEMPT ON 7/5/2012 BY THE DEALER WAS TO ADJUST THE STRIKE PLATE WHICH CAUSED THE BOTTOM OF THE DOORS TO BE EXCESSIVELY INWARD. I HAVE BEEN SCHEDULED TO HAVE ALL 4 DOORS REALIGNED NEXT WEEK. WHAT IS MY RECOURSE IF THIS PROBLEM IS NOT FIXED PROPERLY ? PURCHASE DATE 6/15/2012 CURRENTLY HAS 935 MILES. DEALER STATES IT IS A MANUFACTURE DEFECT AND THAT THEY ASSURE ME THE VEHICLE WAS NOT DAMAGED DURING TRANSPORT. *TR

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