NHTSA Complaint #10464348 — 2005 TOYOTA CAMRY

TL* THE CONTACT OWNS A 2005 TOYOTA CAMRY WITH A 2009 TOYOTA TOWING HITCH KIT. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE TIRE WAS RAISED BY THE JACK IN ORDER TO CHANGE A FLAT TIRE. THE JACK BENT ABNORMALLY, CAUSING THE VEHICLE TO FALL ABRUPTLY. THE CONTACT STATED IT WAS THE FIRST TIME SHE USED THE JACK. THE DEALER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT THAT THE JACK MAY HAVE BEEN INSTALLED INCORRECTLY. THE TECHNICIAN OFFERED TO REPLACE THE JACK WITH ANOTHER ONE OF THE EXACT MODEL. THE JACK WAS NOT REPLACED. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS NOT AVAILABLE.