NHTSA Complaint #10462997 — 2012 DODGE JOURNEY

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	10462997
Vehicle	2012 DODGE JOURNEY
Component	POWER TRAIN
Date of Incident	April 30, 2012
Date Filed	June 25, 2012
Mileage	200 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

BRAND NEW VEHICLE AND THE TRANSMISSION SHUTTERS WHEN SHIFTING GEARS. I TOOK IT TO ONE DEALERSHIP AND THEY SAID THEY "RESET" THE COMPUTER CHIP AND THAT SHOULD FIX THE PROBLEM.... IT DIDN'T!! I TOOK IT TO ANOTHER DEALERSHIP AND I WAS TOLD THAT THIS IS "NORMAL". WHAT!!!!!!!!! HOW CAN THAT BE NORMAL FOR ANY VEHICLE. THE SERVICE DIRECTOR TOLD ME THAT MOST PEOPLE DON'T FEEL IT UNTIL 3000-3500 MILES. ARE YOU KIDDING ME!!!!!!!! NOW I'M WAITING TO HEAR FROM CHRYSLER TO SEE WHAT CAN BE DONE! *TR

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