NHTSA Complaint #10462742 — 2005 FORD FREESTYLE

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	10462742
Vehicle	2005 FORD FREESTYLE
Component	SERVICE BRAKES
Date of Incident	June 21, 2012
Date Filed	June 22, 2012
Mileage	120,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

CAR LUNGED FORWARD WHEN IN DRIVE THRU. FOOT WAS ON THE BRAKE AND AIR CONDTIONING WAS RUNNING, CAR SEEMED TO HAVE A SURGE OF POWER CAUSING THE CAR TO LUNG FORWARD AND THEN CAR CUT OFF. THIS HAPPEN BEFORE IN AUGUST OF 2008 AND THE FORD DEALERSHIP SAID IT WAS THE THROTTLE BODY. DEALERSHIP REPLACED THROTTLE BODY AND MOTOR ON AC UNIT, BUT IT IS STILL HAPPENING. DEALERSHIP AND FORD CONSUMER CARE WAS CONTACTED,BUT THEY REFUSE TO ACKNOWLEDGE PROBLEM OR FIX IT. THE PROBLEM HAS ALSO AFFECTED THE TRANSMISSION. TRANSMISSION NEEDED ONLY A NEW IN PUT SHAFT, BUT FORD FAILED TO TELL CUSTOMERS THAT THEY CLOSED THEIR PLANT THAT MAKES THE PARTS FOR FREESTYLE. NO INPUT SHAFT COULD BE FOUND, SO HAD TO PAY FOR A WHOLE NEW TRANSMISSION FOR $6000.00. AGAIN FORD WAS CONTACTED, COULD ONLY SAY OH WELL. *TT

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