NHTSA Complaint #10462643 — 1999 LEXUS RX300

ON APRIL 25, 2012, MY WIFE AND I WERE DRIVING TO MY BROTHERS HOME, A DISTANCE OF 50 MILES. ABOUT TWO MILES FROM OUR DESTINATION, WE STOPPED AT AN INTERSECTION. WHEN THE LIGHT TURNED GREEN, I ACCELERATED AND THE CAR WENT FORWARD ABOUT TEN FEET AND LURCHED TO A STOP IN THE MIDDLE OF THE INTERSECTION. WE WERE THROWN FORWARD, AND THE DRIVER BEHIND US HAD TO JAM HIS BRAKES. WE WERE ABLE TO LEAVE THE INTERSECTION ONLY BY PUTTING THE CAR IN LOW GEAR AND SLOWLY MOVING THROUGH THE TRAFFIC TO THE FAR RIGHT LANE AND INTO A BANK PARKING LOT. WE HAD THE CAR TOWED TO A NEARBY MECHANIC. THE FOLLOWING DAY I RECEIVED A CALL FROM THE MECHANIC WHO QUOTED $3,766 FOR TRANSMISSION REPLACEMENT. I AUTHORIZED THE WORK TO BE DONE. ON APRIL 27, I TOLD A FRIEND WHO WAS VISITING OUR AREA FROM CANADA OF THE INCIDENT. THAT DAY, HE SPOKE WITH AN ACQUAINTANCE WHO IS A SERVICE REPRESENTATIVE FOR A CANADIAN LEXUS DEALER. HE SAID THAT FAILURE AT AROUND 100,000 MILES IS A WELL KNOWN PROBLEM WITH THE 1999 LEXUS RX300 AND THAT LEXUS HAD BEEN WORKING WITH CUSTOMERS ON THIS ISSUE .I WENT TO THE INTERNET TO SEE WHAT I COULD LEARN. THERE WAS NO RECALL, BUT THERE WERE SITES REFERENCING THE PERVASIVENESS OF TRANSMISSION FAILURE IN THE RX300. FROM WHAT WE HAVE LEARNED , WE BELIEVE THAT TRANSMISSION FAILURE ON THE 1999 LEXUS RX300 OCCURS FREQUENTLY AT AROUND 100,000 MILES AND IS CAUSED BY A DESIGN FLAW IN THAT MODEL YEAR. THAT BEING THE CASE, IT SEEMS TO US THAT LEXUS OUGHT TO HAVE TAKEN PREEMPTIVE ACTION SO THAT OWNERS SUCH AS MY WIFE AND I WOULD NOT HAVE TO SUFFER A NEAR COLLISION, NOT TO MENTION UNNECESSARY COSTS AND INCONVENIENCE. LEXUS OFFERED A TOKEN SERVICE CREDIT BUT WAS UNWILLING TO ADMIT TO ANY INHERENT PROBLEM IN THE RX300 TRANSMISSIONS AND OFFERED NO COMMENT REGARDING OUR SUGGESTION THAT THE OWNERS SHOULD BE FOREWARNED OF THE POSSIBILITY OF TRANSMISSION FAILURE AT AROUND 100,000 MILES.