NHTSA Complaint #10462324 — 2004 FORD F-350 SD

WE PURCHASED THIS TRUCK NEW TO TOW OUR 5TH WHEEL. AT 16,000 MILES THE TURBO WAS REPLACED UNDER WARRANTY. NOW AT 31,412 MILES, AGAIN, THE TURBO HAD TO BE REPLACED BUT THIS TIME AT OUR EXPENSE. THIS SECOND TURBO RUSTED AND WAS NOT REPAIRABLE. OUR TRUCK HAS HAD ALL OF THE RECOMMENDED MAINTENANCE DONE AT THE APPROPRIATE TIME/MILEAGE. IT HAS NEVER HAD ANY AFTER MARKET EQUIPMENT USED ON IT OR HAS IT BEEN ABUSED IN ANY WAY. THIS PROBLEM EXISTS BECAUSE OF THE POORLY ENGINEERED AND DESIGNED ENGINE/EGR SYSTEM. IT PUTS MOISTURE INTO THE TURBO WITHOUT A METHOD TO REMOVE IT. FORD NEEDS TO STEP UP AND STAND BEHIND THIS ENGINE THAT THEY CONTRACTED INTERNATIONAL TO ENGINEER, DESIGN, AND BUILD FOR THEM. WE IMPLORE NHTSA TO STEP UP AND HOLD FORD RESPONSIBLE TO THEIR CUSTOMERS AND THEIR PRODUCT WITH RECALLS TO FIX THE INHERENT PROBLEMS THAT THIS ENGINE AND VEHICLE PRESENT. *JS