NHTSA Complaint #10462317 — 2008 FORD EDGE

WHAT STARTED OUT AS NOISE IN THE REAR TIRES, I THOUGHT, BECAME VERY LOUD AND DISTRACTING. TOOK IT IN TO A TIRE DEALER AND REPLACED 2 TIRES AND HAD THE SAME VERY LOUD WHINE, EVEN THE EMPLOYEE AT THE TIRE STORE WAS AMAZED AT HOW LOUD THE SOUND WAS. HE THOUGHT IT WAS BEARINGS AND I TOOK IT IN TO A FRIEND OF MINE WHO OWNS A REPAIR SHOP. I TOOK IT IN TO HIM BECAUSE I THOUGHT MY WARRANTY WAS NO LONGER VALID. HE REPAIRED THE VERY BADLY WORN BEARINGS AND TOLD ME HE WAS VERY SURPRISED AT HOW BAD THEY WERE KNOWING HOW AND WHERE MY DRIVING WAS DONE. MOSTLY ON THE FREEWAYS NO OFF ROAD DRIVING. I DECIDED TO LOOK ON LINE TO SEE IF THIS HAD BEEN A PROBLEM WITH OTHER 2008 FORD EDGES AND IT HAS BEEN REPORTED IN THE 2007'S ALSO. SEEMS LIKE A TREND TO ME. I WENT INTO MY FORD DEALER AND THE SERVICE MANAGER SAID IT HAS BEEN SEEN AS A PROBLEM AND SUGGESTED WE LOOK ON THE WARRANTY AND EXTENDED SERVICE PLAN AND SEE IF IT WAS COVERED. IT WAS, UNDER THE POWERTRAIN WARRANTY. I ASKED IF THEY WOULD REIMBURSE ME FOR THE REPAIRS? THE SERVICE MANAGER SAID THEY WOULD TALK TO THE FORD CUSTOMER SERVICE IN OUR REGION AND LET ME KNOW. SHE SAID NO! THEY WOULD NOT BECAUSE I DIDN'T BRING IT BACK TO THEM, REMEMBER I THOUGHT IT WAS OUT OF WARRANTY, THEN SHE SAID I WAS NOT THE ORIGINAL OWNER, I BOUGHT IT FROM THAT DEALER WITH 9388 MILES ON IT. ALL THE OTHER WARRANTIES THAT CAME WITH THE CAR WERE HONORED WHY NOT THIS ONE?? I WAS NOT THE ORIGINAL OWNER FOR THOSE WARRANTIES EITHER. I WOULD BE HAPPY JUST TO BE REIMBURSED ON THE BEARINGS, THE TOTAL WAS $550. I ALSO HAVE THE EXPENSE OF 2 NEW MICHELIN TIRES @ $500. HELP! *JS