NHTSA Complaint #10462248 — 2010 FORD FOCUS

I BOUGHT THIS CAR NEW WITH 182 MILES ON IT. I HAD ALL OF THE SERVICE PERFORMED AT THE DEALERSHIP WHERE I BOUGHT IT (ALL-STAR FORD IN PALESTINE, TX), BEGINNING WITH THE OIL CHANGES. AT THE FIRST OIL CHANGE, I HAD THE TIRES ROTATED. AFTER THAT, I HAD THEM ROTATED AT EVERY OTHER OIL CHANGE (WITHOUT EXCEPTION) AND AT 18,940 MILES, I AM TOLD THAT ALL FOUR OF THE TIRES ARE "CUPPED" ON THE INSIDE TREAD. ALL THE DEALERSHIP WANTS TO DO IS SELL ME MORE TIRES AND SUGGEST THAT I HAVE THEM ROTATED AT EVERY OIL CHANGE. FOR A CAR THAT HAS LESS THAN 20,000 MILES ON IT, THIS IS UNACCEPTABLE. MY FIRST REACTION WAS TO PUT IT BACK INTO THE SHOWROOM! RIGHT THROUGH THE GLASS WINDOWS! BUT, I REFRAINED. NONETHELESS, THIS IS A DESIGN DEFECT AND SHOULD BE CORRECTED BY THE MANUFACTURER. *JS