NHTSA Complaint #10461522 — 2009 ACURA TSX

WHEN I TOOK MY CAR IN FOR MAINTENANCE LAST YEAR (9/11) THEY MENTIONED THAT AT MY NEXT SERVICE VISIT I MAY NEED BRAKES. I WAS ASTOUNDED GIVEN THE LOW MILEAGE AND THE FACT THAT ALL MY PAST CARS NEVER NEEDED BRAKES THIS SOON. THE CAR WAS ONLY TWO YEARS OLD. I RECENTLY TOOK MY TSX IN FOR B12 SERVICE (5/12) WHICH COST OVER $400. I COULD NOT BELIEVE THAT I WOULD NEED REPLACEMENT BRAKES SO DID NOT AUTHORIZE IT. I ONLY HAVE 25,000 MILES. THE SERVICE REPRESENTATIVE CLAIMED IT WAS MY DRIVING STYLE. EVERYONE SAID IT WAS JUST THE DEALERSHIP ADVISING UNNECESSARY WORK. THE NEXT DAY AFTER SERVICE MY LEFT REAR WHEEL STARTED TO SQUEAL. WHEN THEY REMOVED THE TIRES FOR THE B12 SERVICE THEY EVIDENTLY PUT THE DEFECTIVE PAD BACK ON INCORRECTLY. THAT DAY, I MENTIONED MY BRAKE ISSUE TO A FRIEND AND THEY INFORMED ABOUT THE DEFECT AND THE CLASS ACTION SUITE. OF COURSE THE SERVICE REPS KNEW ALL ALONG AND NEVER TOOK RESPONSIBILITY. THEY COULD HAVE OFFERED ME A DISCOUNT ON THE BRAKES AND EXPLAINED THE ISSUE THEY WERE HAVING WITH THE 2009 TSX BRAKES. THIS COULD BE A SERIOUS SAFETY ISSUE. ADDITIONALLY, I NOTICED A RUST SPOT ON MY PASSENGER SIDE BELOW THE DOOR THEIR YEAR (4/12). I HAVE HAD NO ACCIDENTS. I THOUGHT WITH MODERN METALS AND PAINTS THIS ISSUE NO LONGER EXISTED. PARTICULARLY WITH A NEW CAR AND A ACURA. ONCE AGAIN THEY BLAMED ME AND SAID IT WAS MY RESPONSIBILITY. THERE MUST HAVE HAD A "IMPACT". NONE THAT WAS VISIBLE OF COURSE.