NHTSA Complaint #10461255 — 2012 VOLKSWAGEN GOLF

WATER COMES TO THE INTERIOR OF THE VEHICLE THROUGH THE GAP BETWEEN THE LOWER EDGE OF THE PLASTIC INTERIOR DOOR PANEL AND THE METAL DOOR. THIS LEAK NOW OCCURS ON THE RIGHT REAR DOOR OF THIS 2012 VW GOLF. ON OTHER DOORS, WATER COMES OUT THROUGH THE PURPOSELY DESIGNED DRAIN HOLES ON THE BOTTOM SIDE OF THE DOOR, AND THUS WATER DOES NOT COME INTO THE INTERIOR. THIS INCORRECT WATER FLOW INSIDE THE RIGHT REAR DOOR MAY CAUSE BODY DAMAGE AND ELECTRICAL HAZARD. WHEN I SPRAY LOW PRESSURE WATER TO THE BELT LINE AT A SELF CAR WASH BAY TO REPLICATE RAIN, WATER COMES OUT THROUGH THE GAP BETWEEN THE LOWER EDGE OF THE PLASTIC INTERIOR DOOR PANEL AND THE METAL DOOR AT A RATE FASTER THAN ONE DROP PER SECOND. PICTURES AND VIDEO LINK ARE HERE: HTTP://WWW.GOLF-6.COM/WERKSTATT/12132-IST-DIESES-WASSER-LECK-VON-VW-DESIGN.HTML. THE SAME KIND OF WATER LEAK OCCURRED ON THE LEFT FRONT DOOR OF MY 2011 VW GOLF. IT WAS REPAIRED UNDER WARRANTY IN 2011. THE CAUSE WAS FOUND TO BE DEFECTIVE SEALS INSIDE THE DOOR: SPEAKER SEAL, AND WINDOW LIFTER SEAL. FOR MY 2012 VW GOLF, HOWEVER, VW OF AMERICA AND VOLKSWAGEN AG ARE BEHAVING WEIRDLY. A VW DEALER SAID TO ME AFTER COMMUNICATING WITH VW OF AMERICA THAT VW DESIGNED GOLF TO LEAK WATER THAT WAY FROM MODEL YEAR 2012, WHICH IS HARD TO BELIEVE. VW OF AMERICA ADMITS THAT IT DOES NOT HAVE A VW DOCUMENT SUPPORTING THE DEALER'S CLAIM. HOWEVER, VW OF AMERICA DECLARED THAT THEY STILL SUPPORTS THE DEALER''S CLAIM. I ASKED VOLKSWAGEN AG WHETHER VW REALLY DESIGNED GOLF TO LEAK WATER THIS WAY FROM MODEL YEAR 2012. VOLKSWAGEN AG REFUSED TO ANSWER MY QUESTION FOR A STRANGE REASON: THEY WROTE THAT THEY DO NOT RESPOND TO YOUTUBE. WHAT THEY SHOULD HAVE DONE IS TO RESPOND TO A CUSTOMER'S QUESTION. THE YOUTUBE LINK WAS A SUPPLEMENTARY TOOL FOR MORE EFFICIENT COMMUNICATION. *TR