NHTSA Complaint #10461247 — 2005 TOYOTA SIENNA

THE CAR'S POWER SLIDING DOOR SOMETIMES CANNOT BE CLOSED. AFTER PRESSING ON THE REMOTE CONTROL TO CLOSE THE DOOR, IT MOVES THE DOOR TO THE CLOSE POSITION. HOWEVER, THE DOOR OPENS ITSELF RIGHT AFTER IT GETS TO THE CLOSE POSITION. I BROUGHT THE CAR TO A DEALERSHIP IN CALIFORNIA (ELMORE TOYOTA) BACK IN 2007 SHORTLY AFTER THE WARRANTY WENT OUT, BUT THEY SAID THAT IT WOULD COST ME SEVERAL HUNDRED DOLLARS TO FIX THE PROBLEM. IN MAY 2012, I RECEIVED A LETTER FROM TOYOTA INDICATING THAT THEY WILL EXTEND THE WARRANTY TO COVER THE CABLE AND THE LATCH THAT CAUSES THE ISSUE. THEREFORE, I BROUGHT THE CAR TO ELMORE TOYOTA ONLY TO LEARN THAT THE REASON THE DOOR WOULD CLOSE IS CAUSED BY THE REAR SLIDER HINGE THAT WAS SAGGING DUE TO THE DOOR WEIGHT AND CAUSING THE PROBLEM. SO THE WARRANTY WOULD NOT COVER THE FIX. IN MY OPINION, THE WARRANTY EXTENSION SHOULD COVER ALL ASSEMBLY COMPONENTS CAUSING THE VERY PROBLEM WITH THE DOOR, NOT JUST THE CABLE OR THE LATCH. THE PURPOSE OF THE EXTENSION SHOULD BE TO FIX THE DOOR CLOSING PROBLEM FOR CUSTOMERS NO MATTER WHAT COMPONENT OF THE ASSEMBLY IS CAUSING IT. *TR