NHTSA Complaint #10460927 — 2008 VOLKSWAGEN RABBIT

THE STEERING STARTED MAKING A POPPING AND CRACKING SOUND WHILE TURNING. THE DEALERSHIP SAID THAT THE ELECTROMECHANICAL STEERING UNIT WAS GOING BAD AND THEY HAD TO FIX IT. THEY SAID THAT IF IT FAILED TOTALLY I WOULD NOT BE ABLE TO CONTROL VEHICLE PROPERLY. YOU COULD TURN RIGHT AND THE VEHICLE WOULD GO STRAIGHT OR LEFT. THEN ON JUNE 4RTH 2012 WITH 79715 MILES ON THE VEHICLE THE STEERING STARTED POPPING AND CRACKING AGAIN. THE DEALERSHIP SAID THAT THE ELECTROMECHANICAL STEERING UNIT WAS GOING BAD AND NEEDED TO BE REPLACED AGAIN. THIS IS A REPAIR THAT VOLKSWAGEN IS WILLING TO PAY HALF OF COST, BUT I FEEL I SHOULD NOT HAVE TO PAY A THING BECAUSE IF IT WAS FIXED THE FIRST TIME IT SHOULDN'T HAVE GONE WRONG AGAIN. NOT ONLY THAT BUT LOOK AT THE MILEAGE ALMOST THE EXACT MILEAGE DIFFERENCE. HOW CAN THEY MAKE A DEFECTIVE PART AND STILL MAKE ME PAY FOR IT. THAT SEEMS LIKE FRAUD TO ME. IF THIS PART CAUSES SIGNIFICANT FAILURE TO THE VEHICLE THIS MAKES IT UNSAFE TO DRIVE THE COSTUMER SHOULD NOT BEAR THE COST OF REPAIR. *JS